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FAQ

Hello and welcome to our General FAQ! 

If the question you have in mind is not listed here, do send us an email at bingka.design@gmail.com for further inquiries.

  • I love your products and would like to view them in person! Do you have a physical store? Where can I find you?
Our physical store is located at our studio on the first floor. Please provide us with at least 2-hour notice prior to your visit and inform the guard when you arrive that you're here to visit bingka! Happy shopping :)

For a list of our stockists and retail partners, please refer to the link below.
https://bingka.my/pages/our-retailers

  • I’m interested in a product but can’t go to any of the stores (I live in a different state, not in Malaysia), how do I find out more?
Do email us at bingka.design@gmail.com and we’ll be able to forward you our latest catalogue containing our current collection and pricing for each product.

  • I live too far away! Can I order directly from you?
Definitely! As stated above, simply send us an email so that we may assist you in your inquiries better. From there, do let us know which items and the quantity you would be interested in purchasing.

  • What sort of payment terms do you accept?
We accept COD, bank transfers and cheques.

  • I prefer to collect my purchases directly. Do you have any pick up points for me to do so?

Yes, we currently have ONE pick up location. 

a) 1st Floor, Wisma Maluri No. 5, Jalan Jejaka, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (Monday to Friday, 9am to 4pm)

Any collection from this location has to be arranged with us 2 hours prior to pick up time.

  • Do you do deliveries? Which service provider do you use?
Yes, we do. We currently use DHL E-commerce and GDex for domestic and EasyParcel for international shipping (delivery charges are dependent on destination country and zone), for orders up to 2kg. Do enquire with us on orders that exceed 2kg.

  • I haven’t received my purchases! Why is it taking so long?
Please allow us 1 - 3 working days to process your order once confirmation is made and after your payment transaction goes through. For deliveries to reach you, it may take another 3 - 5 working days depending on where you’re located in Malaysia, and 6 - 11 working days internationally (the estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days. Custom clearance process will also affect delivery time)

  • My purchases arrived damaged (by weather, stained, etc) / The post office lost my purchases! Could I get a refund?
Unfortunately, the moment the packages leave our HQ, we are no longer liable for any damages or losses. Complaints in regards to damaged or lost purchases should be taken up with the service provider. However, do send us an email for record and we will review it on a case by case basis.

  • I sent an email / DM but I haven’t heard back yet. Why are you taking so long?
Rest assured, we will get back to you as soon as we can. We are a small team and occasionally an email or DM might slip through the cracks. We will usually respond between 1-3 days. If you have not gotten a reply by then, do send us a follow up email to check.

  • I’m interested in purchasing your products but I want them customised. Could you do it?
For customisation requests, please refer to the custom tab on our website.

  • I’m interested in carrying your products in my store / website. Do you do consignment or wholesale?

For business collaborations as such, please email us at bingka.design@gmail.com so that we may discuss this further.

You may experience some technical difficulties with our checkout page, but fret not we are working to resolve it. Do email us for any time sensitive purchases!